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Catégorie(s) | Concerts, Musique, Sorties

Michael Jackson : remboursement ou ticket souvenir? (refund/funeral tickets)

funeralticketsmichaeljacksonSi vous avez acheté des places pour l’un des 50 concerts de Michael Jackson à Londres, le moment de vous manifester auprès de l’organisme auquel vous avez acheté vos billets est venu. Sur le site officiel des 50 concerts prévus à l’O2 Arena de Londres, toutes les informations sont expliquées sur la marche à suivre pour obtenir le remboursement des places. Il faut simplement avoir réalisé l’achat par l’intermédiaire d’un organisme officiel comme Ticketmaster par exemple. C’est d’ailleurs par Ticketmaster que la plupart des français ont pu acheter des tickets. Il est donc désormais possible de demander le remboursement intégral des billets ou alors d’opter pour une seconde solution qui devrait faire plaisir à tous les fans de Michael Jackson. Vous pouvez également choisir de ne pas vous faire rembourser les places et demander à recevoir vos billets en souvenir. Des billets qui ont une énorme valeur sentimentale et qui seront des objets de collection très précieux d’ici quelques années pour tous les fans de Michael Jackson.

Oui car il ne s’agit pas de simples tickets de concerts… Il s’agit de tickets collector conçus par Michael Jackson lui-même. La taille des tickets est de 82mm x 186mm. Le site officiel de la tournée annonce que les tickets étaient imprimés par un processus spécial.


—Infos en Anglais extraites du site officiel—

« The world lost a kind soul who just happened to be the greatest entertainer the world has ever known, » said Randy Phillips, President & CEO, AEG Live. « Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death. »

Full refund of the ticket and booking charge will be available to fans who purchased tickets through authorized agents for any of the 50 Michael Jackson This Is It concerts which were to take place at The O2 arena in London beginning 13 July, 2009.

Fans that purchased tickets for any of the 50 Michael Jackson This Is It concerts will have the option to receive a full refund of the ticket and service charge or receive their original lenticular tickets which will indicate the concert date and seat location of the ticket as originally purchased.

Ticket purchasers desiring full refund of the ticket and service charge need to visit the authorized ticket seller from which the tickets were purchased. The refunds will be processed directly by each of the authorized ticket agencies in accordance with their individual standard terms and conditions.

The tickets printed with the special lenticular process, were inspired and designed by Michael Jackson for the fans attending his shows. This is the actual « oversized » concert ticket, measuring 82mm x 186mm (3.23in x 7.32in) for the 50 This Is It shows at The O2. His hopes were his fans would want to keep the special ticket as a reminder of the memorable evening that they would share together.

The lenticular concert tickets feature one of eight unique designs printed via the lenticular printing process. Lenticular printing is a 3D process that can contain animation, multiple photos, morphing or a combination of these. The front of the ticket is the lenticular image and the reverse side is the standard ticket detail including the performer name, tour name, show date, venue, section number, row number, and seat number.

Q: I don’t see my ticket agency where I booked my order listed above. What do I do?
A: If you do not see your ticket seller listed above, they are not an authorized Michael Jackson This Is It ticketing agency. Please contact the agency or website listed on your order confirmation directly for further instructions.

Q: I purchased my tickets at a Ticketmaster Ticket Centre. How do I obtain a refund?
A: If your booking was made in person at a Ticketmaster Ticket Centre, please return to the original location where you purchased your tickets and ensure you take the confirmation or till receipt with you.

Q: I purchased my tickets at The O2 arena box office. How do I obtain a refund?
A: If your ticket booking was made in person at The O2 arena box office, you will be contacted in writing to advise of refund procedure. If you would like to contact the box office you can email at michaeljackson@theo2.co.uk or by post at: Arena Box Office, The O2, East Parkside, London, SE10 0JF. Please note, credit card refunds will be issued to the card used to purchase tickets. No cash refunds. Therefore, cheque payable to person who made booking and sent to the address given at the time of purchase.

Q: I want to receive my ticket. Do I get to choose which of the lenticular designs I want to have on my tickets?
A: You will receive a ticket for the same seat originally purchased and the pre-selected ticket design. The ability to choose the design of your choice is not available.

Q: I purchased multiple tickets as my original order but only want one ticket and to receive a refund for the remainder. How do I do this?
A: The ability to refund a partial order is up to the individual ticketing agency. Please refer to the special refund website links above established by each of the authorized ticketing agencies for information.

Q: How can I speak to someone at Ticketmaster regarding my order?
A: Please call Ticketmaster’s Customer Support Team on UK 08444 999 999. The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0)161 385 2111.

Q: When will I receive my tickets?
A: Tickets will be distributed within 30 days.

Q: My travel plans have been disrupted. Will I be compensated for loss transportation bookings and hotel?
A: Unfortunately AEG Live is not responsible for transportation or lodging reimbursement.

Q: Can the tickets be sent to a different address?
A: For security reasons, the ticketing agencies will only dispatch tickets to the billing address of the card used to pay for the tickets. This procedure is in place as credit/debit card fraud is on the increase with telephone and internet bookings and is there to protect the card holder. All policies relating to the collection of tickets is agreed between the ticketing agent and the venue/promoter to reduce incidence of credit/debit card fraud.

3 Commentaires pour “Michael Jackson : remboursement ou ticket souvenir? (refund/funeral tickets)”

  1. justine dit :

    Idem pour moi jenny je n’ai toujours rien recu et j’aimerai savoir quand est-ce qu’on va les recevoir Merci

  2. Jenny92 dit :

    Bonjour à tous,
    est-ce que vous en savez plus sur l’envoie des billets pour ceux qui souhaite ne pas se faire rembourser!! J’ai effectivement demander à ticketmaster de m’envoyer ma place mais je n’ai tjs rien reçu a ce jour alors que c’etait prevu pour fin aout????? Si quelqu’un en sait plus dites moi svp!!
    Merci
    Jenny

  3. sabrina dit :

    Quelle classe se mec.
    Je me lasserais jamais, je dit bien jamais ,de te regarder .
    Tu dégages une force quand tu danse ses terrible.
    Ton show avec tes danseurs devraient êtres quand même programmé .
    S’ était ton projet.
    Ton grand retour avec tes choregraphes
    Programmer ce spectacle avec les danseurs et danseuses que MJ avait choisie pour nous emerveillées.
    QUELLE BONHEUR CELA SERAI POUR MOI
    VOILA LE GRAND HOMMAGE
    FAIRE SE QU’ IL AVAIT PRÉVU POUR LE PLAISIR DE SES FAN
    sabrina B

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